Bonus terms & conditions apply.
Contact Us
This page explains how to get in touch with our support team, what information to include in your message, and how we handle complaints.
Picked for you
Picked for you
How to reach us
Live chat on the site is open 24/7 and is the quickest way to speak to a member of our support team. You can also write to us at support@casinomrluck.co.uk at any time, and we answer messages in the order they arrive.
Please write from the e-mail address registered to your account with us. Messages sent from another address take longer, because we must confirm who you are before we can discuss account details.
What to have ready when you write
A few details let us look into your question straight away, without a second round of messages:
- Your username or registered e-mail address
- The game, bonus or transaction your message is about
- The date and time it happened, with your time zone
- Any error message you saw, or a screenshot of it
Common questions we help with
- Opening an account, verification and document checks
- Deposits, withdrawals and payment methods shown in the cashier
- Bonuses, wagering and promotional terms
- Technical issues with a game or with the site
- Deposit limits, time-outs and self-exclusion
Complaints
If you are not satisfied with the answer you receive, write to support@casinomrluck.co.uk with Complaint in the subject line. Set out what happened, when, and the outcome you are looking for.
We acknowledge every complaint in writing and reply once the matter has been looked into. If we need more time or further information from you, we will tell you.
