Privacy Policy

We collect only the data we need to open and run your account, to meet our legal duties and to keep play fair and safe. Some of it you give us directly when you register, deposit or contact us. Some of it is created automatically when you use the site.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and mobile number.
• Your username, password and the security details you use to recover access.
• Your account currency, language and contact preferences.
• Any safer gambling settings you choose, such as deposit limits, loss limits, session reminders or a time-out.

Identity and age verification documents

We hold a gaming licence, and the conditions attached to it require us to confirm who our players are before they can continue to play or withdraw. We therefore ask for documents that show your identity, your age and your address, and that confirm a payment method belongs to you. We keep a record of the documents supplied and the outcome of each check.

Payments and play

• Deposits, withdrawals, pending payments and the method used, with card or account numbers held in masked form.
• Bonuses credited, wagering progress and any promotional terms applied to your account.
• Stakes, wins, losses, game rounds and the times at which you played.
• Messages between you and our team, including live chat transcripts and e-mails.

Device and usage data

When you visit the site we record your IP address and the approximate location it indicates, your device type, operating system, browser and language settings, the pages and games you open, and the cookie identifiers described in our Cookie Policy. This data helps us keep the site secure, confirm that play is taking place in Great Britain and spot accounts that are being used by more than one person.

We use your data for the purposes set out below, and for nothing that is incompatible with them.

1. To open, run and secure your account, and to give you access to the games.
2. To confirm that you are 18 or over and that the details you gave us are correct.
3. To process deposits and withdrawals through our payment partners.
4. To prevent and detect fraud, collusion, bonus abuse, account takeover and money laundering.
5. To meet our legal and licensing duties, including record-keeping and responding to lawful requests.
6. To apply the limits shown in your account, to operate time-outs and self-exclusion, and to look at patterns of play that may suggest gambling is causing you harm.
7. To answer your questions and look into any complaint you raise.
8. To send you offers and service messages where you have opted in, and to measure how our site and games are used so we can improve them.

You can change your marketing preferences at any time in your account, or by asking our team. Turning off marketing does not stop messages we must send you about your account, payments or this policy.

UK data protection law requires us to have a lawful reason for each use of your data. In plain words, these are the reasons we rely on.

We do not sell your personal data, and we do not pass it to third parties for their own marketing. We share it only where it is needed for the purposes above, and only with parties bound to keep it confidential and to use it on our instructions.

• Payment providers and banks, so that deposits and withdrawals can be completed.
• Identity-verification, age-verification and fraud-prevention partners who confirm the details and documents you supply.
• Game studios, platform suppliers, hosting and IT providers who make the site and the games work.
• The operators of self-exclusion schemes, where you ask to be excluded or where a scheme tells us you are registered.
• Our professional advisers, including auditors and lawyers, where they need the data to advise us.
• Regulators, the police, tax authorities and other public bodies, where the law requires or permits us to disclose it.

Where a partner processes data outside the United Kingdom, we put in place the safeguards that UK law requires before any transfer takes place.

We keep your data for as long as your account is open, and afterwards for the period the law and our licence conditions require. That retention period applies to account details, verification documents, payment records and play history, and it runs from the date the account closes.

Marketing preferences are kept until you withdraw consent, after which we keep a minimal record so that we do not contact you again by mistake. Records relating to self-exclusion are kept for the period set by the scheme you joined. Once a retention period ends, data is deleted or anonymised so that it can no longer be linked to you.

The rights you hold

• Access - ask for a copy of the personal data we hold about you.
• Correction - ask us to put right anything inaccurate or incomplete.
• Erasure - ask us to delete data we no longer have a lawful reason to keep.
• Restriction - ask us to pause our use of your data while a question about it is settled.
• Objection - object to use based on our legitimate interests, and stop marketing at any time.
• Portability - ask for the data you gave us in a commonly used electronic format.
• Withdrawing consent - change your mind where consent is the basis we rely on.

How to use them

Write to us at support@casinomrluck.co.uk or open live chat on the site and tell us which right you wish to use. We may ask you to confirm your identity before we act, so that data is not released to the wrong person. We answer within the time allowed by law and tell you if a request cannot be met in full, with our reasons.

Cookies

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and support our fraud checks. You can accept, refuse or change non-essential cookies at any time through the cookie settings on the site, and our Cookie Policy explains each category in full.

Complaints

If you are unhappy with how we have handled your data, tell us first and we will look into it. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at any time.