Bonus Terms and Conditions

These Bonus Terms and Conditions govern every bonus, free spin, free bet, cashback payment, loyalty reward and tournament prize credited to your account with us. They form part of your agreement with us, and by claiming or accepting any offer you confirm that you accept them.

Each promotion also carries its own specific terms, shown on the promotion page or in the message in which the offer is made to you. Those specific terms set out the qualifying deposit, the wagering requirement, the eligible games, any stake limits and the period within which the offer must be used. Please go through them before you opt in.

Where there is any inconsistency between documents, the following order applies:

1. The specific terms published with the individual promotion take priority over everything else.
2. These Bonus Terms and Conditions apply next, on any point the promotion terms do not settle.
3. Our main Terms and Conditions and the other policies published on this site apply last.

We may amend these terms from time to time, for example to reflect changes in the law, in our licensing obligations or in the way our promotions operate. The current version is always the one published on this page. Changes apply to offers claimed after the updated version appears; a bonus that is already active on your account continues under the terms that applied when you claimed it.

Promotions are open only to players who meet all of the conditions below at the time the offer is claimed.

• You are 18 or over and hold an account registered in your own name, with accurate and current details.
• You hold one account only. Where several accounts share a name, address, household, device, network connection or payment method, we may treat them as linked and withdraw the offer.
• Your account is not closed, restricted, in a time-out period or subject to self-exclusion.
• Your deposit is made with an eligible payment method held in your own name. Certain methods may be excluded from a promotion; where that is the case, the offer terms say so.
• You have opted in, entered the code or taken whatever step the offer requires, before placing the qualifying bets.
• The promotion is still open, and you have not already claimed it or a materially similar offer.

Claiming step by step

1. Sign in to your account and open the promotions section or the cashier.
2. Select the offer and opt in, or enter the code shown with it.
3. Make the qualifying deposit, where one is required, for at least the amount stated in the offer terms.
4. Check that the bonus or free spins appear in your account before you begin playing.
5. If the credit does not appear, contact us before placing further bets so we can look into it.

Only one bonus may be active on your account at any time. Where you claim a further offer while one is running, the new offer is held in the queue and becomes available once the active bonus has been completed, cancelled or expired.

Most offers carry a wagering requirement. This is the amount of play that must be completed before bonus funds, or winnings arising from them, can be turned into withdrawable cash. The requirement is expressed as a multiple, and the offer terms state whether it applies to the bonus amount alone or to the deposit and bonus together.

Your progress is shown in the bonus section of your account and updates as you play. Where your balance holds both cash and bonus funds, the order in which those funds are used is set out in the cashier.

The following bets do not count towards wagering, and may lead to the bonus being removed:

• Bets on games that the offer terms exclude from the promotion do not count towards the requirement.
• Bets placed above the maximum stake stated in the offer terms do not count, and the amount staked above the limit is not returned as bonus progress.
• Bets that are voided, refunded or cancelled do not count, including rounds affected by a technical fault.
• Bets placed before you opted in, or after the offer has expired, do not count.

Every promotion runs to a timetable, which is stated in the offer terms and shown in your account. In summary:

• An offer must be claimed within the claim period shown, and after that period it is no longer available to you.
• Wagering must be completed within the period shown, counted from the moment the bonus is credited to your account.
• Free spins must be used within the period shown, and any unused spins are removed when that period ends.
• At expiry, any remaining bonus funds and any winnings still tied to them are removed from your balance, while your own cash funds are unaffected.
• Winnings from free spins are normally credited as bonus funds and carry the wagering requirement of the offer, unless the terms state otherwise.

You may cancel an active bonus at any time in the cashier or by asking our support team. Cancelling removes the bonus amount and any winnings arising from it; your own cash balance stays in your account and may be withdrawn in the usual way.

Requesting a withdrawal while a bonus is still being wagered has the same effect as cancelling it. Once wagering is complete, bonus winnings are converted to cash up to any maximum conversion stated, and the balance is then withdrawable subject to our standard payment and verification rules.

Our promotions are intended for genuine entertainment play. We monitor the use of offers and may apply the measures below where play does not reflect that purpose.

The following are treated as misuse of a promotion:

• Opening or operating more than one account, or using another person's account, identity or payment details.
• Giving false, incomplete or misleading information when registering or when verification is requested.
• Patterns of play designed to clear a wagering requirement with little or no risk, such as covering opposing outcomes in the same game or round.
• Acting together with other players, or as part of a group, to claim the same offers repeatedly.
• Using automated software, bots or any other tool that interferes with how a game runs.
• Taking advantage of a fault, error or mispriced outcome in a game or in the promotion itself.

Where we have reasonable grounds to believe a promotion has been misused, we may withhold or remove the bonus and any winnings arising from it, close or restrict the account, and recover amounts already paid out. We will tell you what we have decided and why, and you may challenge the decision through our complaints procedure, which explains how a complaint is looked into and what happens if you remain dissatisfied.

We hold a gaming licence and are required to confirm the identity and age of our customers and, in some cases, the source of their funds. We may ask for documents at any time. A withdrawal that includes bonus winnings may be held while those checks are completed.

Gambling at Mr Luck Casino is for adults aged 18 and over. A bonus should never be a reason to deposit more than you planned or to keep playing longer than you intended. Play with money you can afford to lose, and stop when it stops being enjoyable.

The following tools are available in the safer gambling section of your account:

• Deposit, loss and stake limits, which you can set at any time and tighten with immediate effect.
• Reality checks and session reminders, which tell you how long you have been playing.
• A time-out, which closes your account to play for a short fixed period.
• Self-exclusion, which closes your account to play for a longer fixed period.
• Marketing preferences, so you can stop receiving promotional messages from us altogether.

Free, confidential and independent support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop allows you to self-exclude from all licensed online gambling sites in Great Britain in a single step. Players who have self-excluded, or who have opted out of marketing, are not eligible for promotions and will not be sent them by us.

If you have a question about an offer, write to us at support@casinomrluck.co.uk or use the live chat on this site. Please include the username or e-mail address registered to your account and the name of the promotion, so that we can look at the right offer without delay.